FAQ

Frequently Asked Questions (FAQ)

1. What is the delivery time for my order?
We strive to get your order to you as quickly as possible. Generally, delivery takes between 5 to 14 working days depending on your location. Please note that delivery times may vary due to factors such as shipping carrier delays and holiday periods.

2. How can I track my order?
Once your order has been dispatched, we will provide you with a tracking number. You can use this tracking number to monitor the status and location of your parcel through the shipping carrier’s website. You will receive an email with the tracking details once your order is on its way.

3. Can I cancel my order after placing it?
Yes, you can cancel your order within 24 hours of placing it. Please contact our customer service team as soon as possible to request a cancellation. Once an order is processed or shipped, cancellations may no longer be possible.

4. Can I exchange an item if I’m not satisfied?
We do not offer exchanges at this time. If you are not satisfied with your purchase, please review our refund policy below.

5. How do I request a refund?
If you wish to request a refund, please contact our customer service team at lockedpotential2024@gmail.com. Refund requests must be made within 14 days of receiving your order. To be eligible for a refund, the item must be unused, in its original packaging, and in a resellable condition.

6. What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact our customer service team immediately at lockedpotential2024@gmail.com. Include your order number, a description of the issue, and any relevant photos. We will work with you to resolve the issue, which may include arranging a return and providing a replacement or refund.

7. Are there any shipping fees?
Shipping fees are calculated based on your location and the weight of your order. You will see the shipping costs during checkout before finalizing your purchase.

8. Do you ship internationally?
Yes, we offer international shipping. Delivery times and shipping fees may vary based on the destination country. Please review the shipping options available at checkout for more details.

9. How can I contact customer service?
For any questions or concerns, please reach out to our customer service team at lockedpotential2024@gmail.com. We are here to assist you and ensure you have a smooth shopping experience.

10. What payment methods do you accept?
We accept various payment methods including major credit cards, debit cards, and other secure payment options. You can select your preferred payment method during checkout.

11. How do I know if my order has been successfully placed?
After placing your order, you will receive an email confirmation with your order details and a summary of your purchase. If you do not receive a confirmation email, please check your spam or junk folder.

12. What if I forgot my order number?
If you forgot your order number, please check your email confirmation or contact our customer service team at lockedpotential2024@gmail.com. We can help you retrieve your order information.

If you have any other questions or need further assistance, don’t hesitate to get in touch with us. We're here to help!